BBBalance (hereinafter “we”, “us” or “the Clinic”) respects your privacy and is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR). This Privacy Policy explains which data we collect, how we use it, and what rights you have regarding your information.

1. Data we collect

  • Through the contact form: name, email address, phone number, and the message you send.
  • Through the appointment booking form for treatments (future feature): name, contact details, date of birth, selected treatments, preferences, and additional information required to provide the service.
  • Through cookies and website analytics: information about page views, preferences, technical details of your device and browser, IP address (anonymized), entry and exit pages.

2. Purposes of data processing

  • Responding to inquiries submitted through the contact form.
  • Scheduling appointments for treatments and providing our services.
  • Improving the website’s functionality and user experience through analytics.
  • Compliance with legal obligations and protection against fraud.

3. Legal basis for data processing

  • Your consent (for example, when submitting a form or accepting cookies).
  • Necessary for the performance of a contract (for example, booking a treatment).
  • Legitimate interest (such as website analytics and security).

4. Sharing data with third parties

  • Email services and platforms used for sending notifications.
  • Third-party analytics tools (e.g., Google Analytics).
  • Data storage takes place within the European Union or with adequate safeguards for data protection.

We never sell your personal data to third parties.

5. Cookies and similar technologies

  • Necessary cookies: ensure the correct functioning of the website.
  • Functional and analytical cookies: activated only with your consent.

You can manage cookies through your browser settings.

6. User rights

  • Access: the right to know which personal data we process.
  • Correction: the right to correct inaccurate or incomplete data.
  • Deletion: the right to request removal of your data (“right to be forgotten”).
  • Restriction of processing: the right to limit how your data is processed.
  • Data portability: the right to receive your data in a structured, commonly used, machine-readable format.
  • Withdrawal of consent: the right to withdraw your consent at any time.
  • Complaint: the right to file a complaint with the national supervisory authority (in the Netherlands — Dutch Data Protection Authority).

7. Contact

If you have any questions about data protection or wish to exercise your rights, you can contact us:

  • Email: info@bbbalance.nl
  • Address: BBBalance, [insert clinic address here]

Last updated: 28 August 2025